Hello!

Here are the answers to some of our most frequently asked questions.  If the answer to your question is not in the information below, send an email to bokbokbgerk@gmail.com and I will respond as soon as I can.

FAQ'S

PASSWORD RESETS:

I am trying to reset my password but it doesn't seem to work.  What do I do?

There appears to be a problem with accounts registered with Gmail as password reset emails are going directly to spam.  If you can't find it in your spam folder, email bokbokbgerk@gmail.com and I can reset it manually for you.

PAYMENT OPTIONS:

What payment types do you accept?

We accept paypal and credit card payments via paypal.  Direct Deposit is also available and the details are provided when you complete the checkout process.  Please note that orders are not sent until payment has cleared.  If payment is not received within 3 business days and you don't respond to any emails sent, your order will be cancelled.

SHIPPING:

How long does it take for you to send my order?

We aim to ship your order within 2 business days and often it is sent sooner than that.  If you require your order in a shorter time frame please contact us at bokbokbgerk@gmail.com prior to placing your order to see whether we can dispatch your order sooner.  All of our orders are sent via Australia Post, so you can get an estimate of the time it will take for your parcel to arrive from here:  https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/   All orders are sent from Mount Helen, Post Code 3350.

What is the cost of shipping?

For Australian orders we ship using Australia Post.  We offer two shipping types – Registered Post for $8.55 and $10.55 for Express Post.  We no longer offer local pickup options due to the number of "no shows" resulting in order cancellations.  If you are a regular customer that has used this service before, email me at bokbokbgerk@gmail.com as I may be able to provide an exception to this rule.

Do you ship Internationally?

We are currently unable to post items internationally due to COVID-19.  A number of postal services have been halted and others are taking a lot longer than usual to arrive and as such, this service has been suspended until further notice.

How are my items packaged?

All of our orders are packaged in calico bags and dispatched in a cardboard box.  The calico bags are used to prevent our products from being scratched and are not provided for each individual product.  This is to ensure that we prevent wastage.  If you require your products to be individually wrapped, you will need to select the gift wrapping option and provide clear instructions when you complete the checkout process.

GIFT WRAPPING:

What does the additional charge for ‘Gift Wrapping’ option provide?

An option for gift wrapping exists when you check out.  When this option is selected, all items in the order will be placed inside a letter pressed bon bon with a letter pressed gift tag attached.  Please note that unless otherwise advised, all products purchased in an order will be gift wrapped together.  If items in your order need to be wrapped separately as they are for different recipients, an additional charge may apply.  Please note that we are unable to do anything about gift wrapping once your order has been marked as 'shipped' as your parcel is then with Australia Post and on its way to be delivered.

WHOLESALE ENQUIRIES 

Do you wholesale your products?

No, I don't.  As a result of the pandemic I have restructured my business to work part time so I can focus on some other side products. As such I have made the decision to no longer wholesale my products and will not be reopening it.....ever ;)